Law Times

Law Times • February 6, 2017 Page 11 www.lawtimesnews.com Don't fear artificial intelligence: experts BY JENNIFER BROWN Law Times L awyers may fear or be skeptical of talk around the rise of artificial intel- ligence and what it might mean for their profession, but experts say it could actually raise the level of work to be done and drive greater social equality. At a panel discussion held Feb. 2 in New York at the Le- galtech conference, experts from ROSS Intelligence, IBM and Lit- tler Mendelson PC discussed the possibilities of AI for the legal profession. While the panel members agreed AI is an "umbrella" term for various technologies, the dif- ference between artificial intel- ligence and traditional systems used today is that the ones they are working with today con- tinuously learn for better under- standing. "The way we go about it at Watson is understanding that it reads and understands like a person," said Brian Kuhn, Watson sales executive with IBM Global Business Services, who meets with law firms and corporate law departments to do workshops and prioritize a starting place for technology adoption. "After reading potentially millions of different sources, it generates a hypothesis and puts forward a recommendation sup- ported by evidence. "It then continues to learn — in a law firm it learns in the con- text of what you do and how you represent your clients, and never stops learning." For law firms, broadly speak- ing, they benefit most from what the technology tools can deliver for knowledge management. Watson can read everything in the KM system and produce rec- ommendations. Kuhn said it can elevate the performance of younger lawyers up to the level of more senior lawyers, and through learning not only scale expertise but serve clients in a more tailored way. Andrew Arruda, CEO and co-founder of ROSS Intelli- gence, said that while artificial intelligence has been around for decades, it is in its very early days as an everyday application. He encouraged the audience of lawyers and technology pro- fessionals to "not be scared about it" and educate themselves about the technology and how it can "support us in what we do." Arruda worked in a Toronto litigation boutique and with the Canadian Department of For- eign Affairs before co-founding ROSS. He is a graduate of the Uni- versity of Saskatchewan and University of Toronto. ROSS Intelligence started in legal research and has been shaving 20 to 30 per cent off re- search time by implementing its tool. Now it is working on firm KM systems and contract review systems. ROSS can read more than one million pages of case law in a second. "We're building out an entire ecosystem of legal AIs with the goal towards a day where you would have a device that you wheel into a room and ask it a question. What is the law re- garding this? At this price point, who are the best lawyers to put on the file? It has a dynamic un- derstanding of everything that has been occurring," Arruda said. For those who are skeptical, he pointed out that Google, Am- azon and IBM Watson are all go- ing "all in" on AI — every major technical giant has said it's the future. It's one of the first times in history that is happening. "Just because AI can mimic tasks we do in law, it doesn't take away what we do as lawyers," said Arruda. "What this technology is meant to do is allow us to spe- cialize in what we do — advo- cate and advance our clients' needs. "We have to stop thinking of it as us versus the machine and, rather, what we can do together." He said he is already seeing it make significant breakthroughs in a variety of different tasks. "A lot of that centres around data retrieval. "Where we are today is like the Model T of the automobile. "It is something that can out- perform the traditional methods — but we know how these things go — things keep happening that no one would have seen com- ing," he said. Unlike those who predict lawyers will be losing jobs, Ar- ruda said there will be more op- portunities for lawyers and, per- haps more importantly, it will provide greater access to justice to those currently shut out of the market due to cost. "AI systems will do as much as they can. "The human lawyer doesn't get removed. In law, because our current system isn't addressing the full market, there is actually a lot of money out there right now," he said. "We also have a duty that those who need access to legal services get it. So it's actually a unique situ- ation in law that we haven't fully penetrated our market to begin with." Zev Eigen, global director of analytics at Littler Mendel- son, cautioned that AI is not the "panacea" some may think it is and cautioned they don't need to run to adopt it just because they are afraid. There are also those, he not- ed, who are skeptical and think machines are going to replace them. "It's somewhere in the mid- dle that is likely the case," said Eigen. "The most important part for me is you don't have to learn to be an engineer, but you do need to learn the difference between using a horse and buggy and FOCUS Andrew Arruda says while artificial intel- ligence has been around for decades, it is in its very early days as an everyday application. This is more than a phone book. 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